Effective date: 15 May 2026
Last updated: 15 May 2026
1. Introduction
This Privacy Policy explains how Dr Seth Cancer Wellness Ltd T/A Well Wise Hub collects, uses, stores and protects personal information when you visit our website, contact us, submit an enquiry, use our online forms, request information, book a service, take part in a programme, or otherwise interact with us.
We respect your privacy. We are committed to handling personal information lawfully, fairly, securely and transparently. We only collect information that is necessary for clear and legitimate purposes connected with our services, our website, our communications and our legal obligations.
This Privacy Policy applies to information collected through this website and through related communications with Well Wise Hub. It should be read together with our Terms of Service, Legal Notice and Cookie Policy.
2. Who We Are
This website is operated by Dr Seth Cancer Wellness Ltd T/A Well Wise Hub.
Trading name:
Well Wise Hub
Legal name:
Dr Seth Cancer Wellness Ltd T/A Well Wise Hub
Address:
12 Barn Close, Bullbrook, Bracknell, Berkshire, RG12 2TR, United Kingdom
Email:
info@wellwisehub.co.uk
Company number:
14651232
ICO registration number:
[Insert ICO registration number if applicable]
For the purposes of data protection law, Dr Seth Cancer Wellness Ltd T/A Well Wise Hub will usually act as the data controller for personal information collected through this website and through direct contact with us. This means we decide why and how personal information is used.
3. Scope of This Privacy Policy
This Privacy Policy applies to personal information that we collect when you use this website, complete a form, send an email, make an enquiry, request a call, subscribe to updates, book a service, attend an appointment, join a programme, provide feedback, or communicate with us in any other way.
This Privacy Policy also applies where we receive personal information from a family member, carer, representative, professional referrer, partner organisation or other third party, where this is relevant to an enquiry or service request.
This Privacy Policy does not apply to websites operated by other organisations. If you follow an external link from our website, you should read the privacy policy of that external website.
4. Personal Information We May Collect
We may collect different types of personal information depending on how you use the website and how you interact with us.
Identity and contact information may include your name, title, telephone number, email address, postal address and preferred contact method.
Enquiry information may include the details you provide when you contact us, complete a form, request a service, ask a question, make a booking enquiry or ask for information about Well Wise Hub.
Health and wellbeing information may include information about your health, symptoms, medical history, lifestyle, wellbeing needs, recovery needs, support needs, medication information, treatment journey, diagnosis information, care preferences, dietary needs, mobility needs, mental wellbeing, or other information that you choose to share with us.
Service information may include information about appointments, assessments, consultations, support plans, programme participation, preferences, goals, outcomes, feedback and communications relating to services we provide or discuss with you.
Payment and transaction information may include information about services purchased, invoices, payment status and billing details. Where online payments are processed by a third-party payment provider, we do not normally receive or store full card details.
Technical information may include your IP address, browser type, device type, operating system, pages visited, date and time of visit, website usage data, referral source and cookie information.
Marketing and communication information may include your preferences for receiving updates, newsletters, event information, service information or other communications from us.
Feedback and review information may include comments, testimonials, survey responses or other feedback you choose to provide. We will seek appropriate permission before publishing identifiable testimonials.
5. Special Category Data
Some of the information you provide to us may be special category data under data protection law. This includes health information and other sensitive personal information that requires a higher level of protection.
We may process health-related information where it is necessary to respond to your enquiry, assess whether our services may be suitable, provide a requested service, support your health and wellbeing journey, keep appropriate records, protect vital interests, meet legal obligations, or manage safeguarding, safety or professional responsibilities.
We will only process special category data where we have a lawful basis under UK GDPR and a separate special category condition. Depending on the situation, this may include explicit consent, provision of health or social care, substantial public interest, vital interests, legal claims, or another lawful condition that applies to the specific circumstances.
You should only provide health or sensitive information that is relevant to your enquiry or service request. If we need more detailed information, we will ask for it clearly and explain why it is needed.
6. How We Collect Personal Information
We may collect personal information directly from you when you complete a website form, email us, telephone us, book a service, attend an appointment, subscribe to communications, provide feedback, or otherwise communicate with us.
We may also collect information from authorised representatives, family members, carers, healthcare professionals, partner organisations, referral sources or other third parties where this is relevant and lawful.
We may collect technical information automatically when you visit our website through cookies, analytics tools, server logs and similar technologies. More information is provided in our Cookie Policy.
7. Why We Use Personal Information
We use personal information for clear and legitimate purposes connected with our website, services, communications and legal responsibilities.
We may use your information to respond to enquiries, provide information about our services, assess service suitability, arrange bookings, deliver services, manage appointments, communicate with you, keep service records, process payments, issue invoices and manage our relationship with you.
We may use your information to provide health, wellbeing, lifestyle, recovery, education, advocacy, community or support-related services where these have been requested or agreed.
We may use your information to manage safeguarding, safety, risk, complaints, incidents, feedback, service quality, training, audit, governance and improvement activity.
We may use your information to comply with legal, regulatory, tax, accounting, insurance, professional and contractual obligations.
We may use your information to send service-related messages, administrative updates, appointment reminders, requested information, newsletters or marketing communications where we are legally permitted to do so.
We may use technical and website usage information to operate, maintain, secure, monitor and improve our website and online services.
8. Lawful Bases for Processing
We will only use personal information where we have a lawful basis to do so under data protection law.
Consent may apply where you have given clear permission for us to use your information for a specific purpose, such as receiving optional marketing communications or allowing us to use certain sensitive information.
Contract may apply where processing is necessary to provide a service you have requested, take steps before entering into a service agreement, manage a booking, or deliver agreed services.
Legal obligation may apply where we need to use or keep information to comply with laws, regulations, tax rules, accounting requirements, safeguarding duties or other legal responsibilities.
Legitimate interests may apply where we use information in a way that is necessary for the proper running, security, administration, communication, improvement or protection of our business and services, provided your rights and interests do not override those interests.
Vital interests may apply in rare situations where processing is necessary to protect someone’s life or immediate safety.
Public task or substantial public interest may apply in limited circumstances where we are involved in activities that support safeguarding, public health, legal duties or other recognised public interest purposes.
9. Marketing Communications
We may send you marketing communications, newsletters, event information, service updates or educational content where you have asked to receive them, where you have given consent, or where we are otherwise legally permitted to contact you.
You can ask us to stop sending marketing communications at any time by using the unsubscribe option provided in the message or by contacting us at info@wellwisehub.co.uk.
We may still send you non-marketing service messages where these are necessary. This may include appointment information, booking messages, payment information, service updates, safety information or important administrative communications.
10. Cookies and Website Analytics
Our website may use cookies and similar technologies to make the website work properly, improve user experience, understand website traffic, support security, remember preferences and help us improve our content and services.
Some cookies are necessary for the website to function. Other cookies, such as analytics or marketing cookies, may require consent depending on how they are used.
You can manage cookies through your browser settings and, where available, through the cookie consent tools on our website. More information is provided in our Cookie Policy.
11. BBC Health RSS Feed and External Content
Our website may display health news content from the BBC News Health RSS feed or other external sources. RSS feed content is provided by the relevant external publisher and remains subject to that publisher’s terms, copyright position and privacy practices.
When you click on a news item or external link, you may be taken to a third-party website. We are not responsible for the privacy practices, cookies, content, security or availability of external websites.
You should read the privacy policy and cookie information of any external website you visit.
12. Who We May Share Personal Information With
We do not sell personal information. We only share personal information where there is a lawful reason to do so.
We may share information with service providers who support our website, hosting, email, IT systems, booking systems, payment systems, accounting, professional advice, analytics, security, administration or other business functions.
We may share information with healthcare professionals, support providers, referral partners, safeguarding bodies, emergency services, regulators, insurers, legal advisers, accountants, payment providers or public authorities where this is necessary, lawful and relevant.
We may share information where required to comply with a legal obligation, protect someone’s vital interests, respond to safeguarding concerns, establish or defend legal claims, prevent fraud, protect our rights, or support the safe delivery of services.
Where we use third-party service providers to process personal information on our behalf, we expect them to handle information securely and only in line with our instructions and applicable data protection law.
13. International Transfers
Some service providers used to support our website, email, cloud systems, analytics, booking systems or other business functions may process information outside the United Kingdom.
Where personal information is transferred outside the United Kingdom, we will take steps to ensure that appropriate safeguards are in place, where required by data protection law. This may include adequacy decisions, standard contractual clauses, international data transfer agreements, supplier due diligence or other lawful transfer mechanisms.
14. How We Protect Personal Information
We take reasonable and appropriate steps to protect personal information against unauthorised access, loss, misuse, alteration, disclosure or destruction.
Security measures may include access controls, password protection, secure email practices, device security, staff awareness, system monitoring, secure storage, supplier due diligence, data minimisation and appropriate record-keeping.
No website, email system or online service can be guaranteed to be completely secure. You should take care when sending sensitive information online and only provide information that is necessary and relevant.
15. How Long We Keep Personal Information
We keep personal information only for as long as necessary for the purposes for which it was collected, including service delivery, communication, legal, regulatory, tax, accounting, insurance, safeguarding, professional and record-keeping purposes.
The retention period will depend on the type of information, the reason it was collected, the nature of the service, legal requirements, professional obligations, safeguarding considerations, complaint handling needs and whether we need to keep information to establish or defend legal claims.
General website enquiry information may be kept for a shorter period if no service relationship follows. Service, appointment, health-related, payment, complaint or safeguarding records may need to be kept for longer where this is necessary and lawful.
When information is no longer needed, we will delete it, anonymise it or securely dispose of it.
16. Your Data Protection Rights
Under data protection law, you have rights in relation to your personal information. These rights may apply differently depending on the circumstances and the lawful basis used for processing.
Right to be informed: You have the right to be told how your personal information is collected and used.
Right of access: You have the right to request a copy of the personal information we hold about you.
Right to rectification: You have the right to ask us to correct inaccurate or incomplete personal information.
Right to erasure: You have the right to ask us to delete personal information in certain circumstances.
Right to restrict processing: You have the right to ask us to limit how we use your information in certain circumstances.
Right to data portability: You may have the right to receive certain personal information in a structured, commonly used and machine-readable format.
Right to object: You have the right to object to certain types of processing, including direct marketing.
Right to withdraw consent: Where we rely on your consent, you may withdraw that consent at any time. This will not affect processing carried out before consent was withdrawn.
Rights relating to automated decision-making: You have rights relating to decisions based solely on automated processing where those decisions have legal or similarly significant effects. We do not currently use solely automated decision-making in this way.
17. How to Exercise Your Rights
You can exercise your data protection rights by contacting us at info@wellwisehub.co.uk.
We may need to confirm your identity before responding to a request. This helps us protect personal information and make sure it is not disclosed to the wrong person.
We will respond to requests within the timescales required by data protection law. If a request is complex, unclear or involves a large amount of information, we may ask you for clarification or explain if more time is needed.
Your rights are not always absolute. There may be situations where we cannot fully comply with a request because we need to keep or use information for legal, safeguarding, regulatory, professional, contractual, record-keeping or legitimate business reasons.
18. Children and Young People
Our services may be relevant to families, carers, parents, young people or those seeking health and wellbeing information. Where personal information relates to a child or young person, we will take extra care to handle it appropriately.
Where consent is required, we will consider the age, understanding and circumstances of the child or young person, and whether consent should be obtained from a parent, guardian or person with parental responsibility.
We do not knowingly collect unnecessary personal information from children through this website. If you believe a child has provided personal information to us inappropriately, please contact us so that we can review the matter.
19. Safeguarding, Safety and Serious Concerns
There may be limited circumstances where we need to use or share personal information without consent. This may include situations involving safeguarding concerns, risk of serious harm, risk to life, abuse, neglect, legal obligations, court orders, regulatory requirements, or the prevention or detection of crime.
Where we need to share information for safeguarding or safety reasons, we will only share information that is necessary, proportionate and lawful in the circumstances.
20. Complaints About How We Use Personal Information
If you have a concern about how we use your personal information, please contact us first so that we can try to resolve the matter.
You can contact us at:
Well Wise Hub
Dr Seth Cancer Wellness Ltd T/A Well Wise Hub
12 Barn Close, Bullbrook, Bracknell, Berkshire, RG12 2TR, United Kingdom
info@wellwisehub.co.uk
You also have the right to complain to the Information Commissioner’s Office, which is the UK supervisory authority for data protection.
Information Commissioner’s Office
Website: https://ico.org.uk/
Telephone: 0303 123 1113
21. Third-Party Websites
Our website may contain links to external websites, resources, articles, news feeds, booking tools, payment providers, professional organisations or partner services.
We are not responsible for the privacy practices, security, content, availability or terms of external websites. When you leave our website, you should read the privacy policy and cookie information of the external website you visit.
22. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, website, legal obligations, systems or privacy practices.
The latest version will always be published on this page. The effective date and last updated date will show when the policy was last reviewed or changed.
23. Contact Us
If you have any questions about this Privacy Policy, how we use personal information, or how to exercise your data protection rights, please contact us using the details below:
Well Wise Hub
Dr Seth Cancer Wellness Ltd T/A Well Wise Hub
12 Barn Close, Bullbrook, Bracknell, Berkshire, RG12 2TR, United Kingdom
Email: info@wellwisehub.co.uk
